Terms & Conditions

By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

1. About IMEX Trading

IMEX Trading is an online supplier of:

• Automotive oils and lubricants
• Motor oils (Passenger & Heavy Duty)
• Gear oils & transmission oils
• Hydraulic oils
• Brake fluids
• Coolants & antifreeze
• AdBlue
• Technical and special fluids
• Diagnostic tools, data loggers, oscilloscopes, and testing equipment

All products listed on our website are subject to availability.

2. Use of the Website

• You must be at least 18 years old.
• You agree to provide accurate and complete information when placing an order.
• You will not use this website for unlawful or fraudulent activity.
• You will not attempt to interfere with the website’s security or functionality.

We reserve the right to refuse service to anyone at our discretion.

3. Product Information

We make every effort to ensure that product descriptions, pricing, and images are accurate. However:

• Minor variations may occur.
• We do not guarantee that all product descriptions or specifications are error-free.
• Prices may change without prior notice.

If an error is found after your order is placed, we reserve the right to cancel or correct the order.

4. Orders and Payments

• All orders are subject to acceptance and availability.
• An order confirmation does not guarantee acceptance.
• We reserve the right to cancel or refuse any order.

Payment must be completed before the product is shipped. We accept secure payment methods available on our checkout page.

5. Shipping and Delivery

• Delivery times are estimates and may vary.
• We are not responsible for delays caused by shipping carriers or customs.
• Risk of loss or damage passes to the customer upon delivery.

Customers must ensure that shipping information is correct. We are not responsible for incorrect addresses provided by customers.

6. Returns and Refunds

• Products must be unused and in original packaging.
• Return requests must be made within the specified return period.
• Proof of purchase is required.

Certain items (such as special order or clearance items) may not be eligible for return.

Approved refunds will be processed through the original payment method.

For return requests, please contact us at: support@imextr.com

7. Product Usage and Liability

IMEX Trading sells automotive fluids, technical fluids, diagnostic equipment, and industrial tools.

• Customers are responsible for correct product selection.
• Products must be used according to manufacturer guidelines.
• Proper safety procedures must be followed.

We are not liable for damage caused by improper installation, misuse, or mechanical failure resulting from incorrect usage.

8. Warranty

Some products may carry a manufacturer’s warranty. Warranty terms are provided by the manufacturer. IMEX Trading may assist customers but is not responsible for warranty claims.

9. Intellectual Property

All website content including text, images, logos, product descriptions, and graphics is the property of IMEX Trading or respective brand owners and may not be copied or reproduced without permission.

10. Privacy

Your personal information is handled according to our Privacy Policy. We collect necessary information to process orders and provide customer support. We do not sell or share your data with unauthorized third parties.

11. Limitation of Liability

To the maximum extent permitted by law, IMEX Trading shall not be liable for indirect or consequential damages. Our total liability shall not exceed the amount paid for the purchased product.

12. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes become effective immediately upon posting.

13. Governing Law

These Terms and Conditions shall be governed by applicable international commercial laws.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: support@imextr.com
• Website: www.imextr.com
• Or visit our Contact Us page