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Shipping Policy

At IMEX Trading, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver products purchased from www.imextr.com.

1. Order Processing

  • Orders are processed after full payment is received.
  • Processing time typically takes 1–3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We work with reliable shipping partners to deliver products securely. Shipping methods and options available will be displayed at checkout.

3. Delivery Time

  • Delivery times are estimates and may vary depending on location.
  • International shipments may require additional time due to customs clearance.
  • Delays caused by courier services, customs, or unforeseen circumstances are beyond our control.

4. Shipping Charges

  • Shipping costs are calculated at checkout based on location, weight, and size of the order.
  • Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated.

5. Order Tracking

Once your order has been shipped, tracking information will be provided (if available) via email or through your account dashboard.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. IMEX Trading is not responsible for delays or losses due to incorrect addresses provided at checkout.

7. Damaged Shipments

  • If your order arrives damaged, please contact us within 48 hours of delivery.
  • Provide photos of the damaged package and product.
  • Keep all original packaging for inspection.

8. Lost or Delayed Packages

If your package is delayed or lost in transit, please contact us. We will coordinate with the shipping provider to investigate the issue. However, IMEX Trading is not liable for courier-related delays once the package has been handed over.

9. Restricted or Hazardous Items

Certain automotive fluids, lubricants, and technical products may be classified as restricted or hazardous for shipping. Additional shipping time, documentation, or restrictions may apply based on local regulations.

10. Contact Information

If you have any questions regarding shipping, please contact us:

  • Email: support@imextr.com
  • Website: www.imextr.com
  • Or visit our Contact Us page